10 FAQs About Yelp for Business Answered by a Business

Tiago Santana

Word on the street is Yelp is out to get business owners. Getting positive reviews on Yelp can be challenging. The business world is constantly changing. And there are many ways that businesses are using the internet to connect with customers. Businesses widely use search engine marketing, including local businesses, to drive more traffic to their website. Among these search engine marketing tools, Yelp stands out as one of the most effective platforms for business advertising today. So businesses need to understand how to use Yelp in their favor.

When Yelp first arrived on the scene, it wasn’t clear whether it was friend or foe. It seems some businesses have no concerns while others might consider Yelp a frienemy. Owning a company and having a presence on Yelp offers advantages like better search rankings and awareness. But that doesn’t mean Yelp is well-understood by all businesses.

Today, Yelp gets more than 53 million visitors, 1 million businesses, and 84 million reviews. Plus, a mind-bending 97% of consumers who buy a product consult Yelp before making the final decision. And what we've seen so far in digital marketing is that people trust other people they can relate to. So a consumer is more likely to trust another consumer. Statistics show that over 80% of the consumer market relies on online star ratings and reviews. So the value that you can get from having your business in good standing on Yelp cannot be denied. And businesses are constantly asking the question of how to improve their rating.

So how do you get noticed on Yelp? What is the best way to respond to Yelp reviews? These are just a few of the questions that we will be looking at today. We will also uncover Yelp facts and see how others have seen tremendous success on this platform. After all, if we give the business community the answers it needs, they will come back to us for future issues. And that's some fair value exchange right there.

Here are 10 FAQs about Yelp for Business Answered by a Business Expert

1. How do I get people to leave reviews?

Well, it's illegal on Yelp to ask your customers for reviews outright. And that includes asking your email list and having this request in any survey. Yelp wants you to get organic reviews by creating a memorable overall experience for your customers. If the customer is happy with your business, they are more likely to leave you a review on your business's page. But it is really up to their discretion whether or not they do so. But there are some ways that you can encourage your customers to do so.

Make it clear that you're interested in knowing people's stance on your business. You can do this by sharing any other reviews that you might have. It would help if you were connecting with your customer base on all social media platforms. So you can share your reviews on Facebook, Instagram, Twitter, or wherever your target audience likes to hang out. When they see this, they will understand that you are interested in hearing from them when interacting with your business.

Another great way to let your customers know that you care about what they think of your service is by responding to their reviews. So when someone leaves you a review, whether that is a bad review or a good review, you should always reply to it. It shows that you care about your users regardless of the type of experience they have.

2. How can I turn around a negative review?

It is also important to note that a negative review does not have to be final. To win back your business' trust, you must understand what leads to a bad review and how you can respond in a way that will help restore the balance. Overemphasis on the importance of openness is critical. After all, a poor review can put your business in the negative spotlight and prevent future business opportunities.

Many businesses have managed to turn negative reviews into positive reviews by simply taking accountability. I mean, we won't always get it right. And that is just how life is. So when we do mess up, we need to take responsibility and apologize to the customer. More importantly, you want to work on improving their experience. Even a one-star increase can go a long way. To do this, you have to find a way to make it up to the customer. So, if they got the wrong item or a faulty one, offer them a free return and get it right the next time.

3. Why are some of my reviews not being recommended?

There are many reasons your reviews may not be showing up on Yelp for business. Sometimes, it only shows a tiny fraction of reviews. It can happen if you have recently opened a new business or a small business and haven’t yet generated enough reviews to convince Yelp to promote your location as a need or wanted business.

Yelp will also likely consider new reviews as more recent if they appear after a while. This is standard practice for all businesses and is consistent with other social media. Yelp will periodically reset its algorithms to prioritize some content over others. You also want to avoid review bombing, which is a common misconception many Yelp users hold. Just focus on how much time you spend on improving the customer's experience to attract organic reviews

4. What constitutes a bad review?

Another thing to consider is that the Yelp for Business reviews system has become saturated with many misleading and spammy reviews.

There is no clear guideline for what constitutes a helpful review. And therefore, posts that appear to be highly positive can harm your business. Yelp will not recommend a review if it seems fake as this is misleading to potential customers. They can also block reviews made by someone associated with your company or business or are not helpful if they do not have enough information.

5. How can I improve my Yelp business profile?

There's a lot of information out there about how to improve your Yelp listing. You will find blogs about taking advantage of the excellent rating system and adding it to helpful product reviews. But much of what you read will deal with general things you can do to improve your business's page performance. You want to specifically focus on improving your Yelp profile by adding content that will help drive bookings, reviews, and comments. Get the correct type of Yelp users to your business page to improve your Yelp rating and stars.

As a small business owner, you want to ensure that you fill in all the required data, including new attributes added since the COVID-19 pandemic, like Proof of vaccination. Many businesses have been making policy updates to accommodate the new normal in recent months and the past year—inputting account information like your location, phone number, and support details.

Make your Yelp business page engaging and inviting by adding photos, showing your star rating, and giving positive feedback to all reviews, even the bad ones. If you have the capital, you can also hire a professional to help you optimize your Yelp business page to get more sales or appointment bookings.

6. How does billing work on Yelp?


A lot of businesses on Yelp have been using Yelp for business identification for quite some time. A Yelp for Business listing is essentially a small advertisement that includes a map, contact information, and URL. You can create a listing for your own business or the services you provide. When someone clicks on the listing, they are taken directly to your website, where they can make a purchase. The ad system on Yelp for Business works much like other search advertising systems, including Google AdWords, Facebook Ads, Bing Ads, and others.

Billing on Yelp starts when you have ads that have gone live. Yelp charges you post service instead of before. So you will see your Yelp charge come through 30 days after your ads have gone live and generally falls on the first day of the month for most months.

7. How can I control my ad spend on Yelp?

Some businesses prefer to work with a billing threshold. A billing threshold comes into play when you set up a limit to spend on your ads. It is an easy way to monitor how much you are spending attracting new customers.

How it works is that when you reach that limit, that is when Yelp will charge your card or your account on file. This way, you can have better control over your cost.

8. How is the cost per click for Yelp ads determined?

The cost per click or CPC for advertising on Yelp is a metric used to determine how much a company pays for each click on a specific ad. The minimum CPC is 0.02, which means that companies can pay $0.02 to get every click. The highest CPC recorded for any Yelp campaign in 2011 was $3.26, for bloggers promoting certain products. Businesses can pay more depending on the target market they're going after and whether they're active on social networks.

To compute, divide the calculated cost by the number of impressions during the specified period. It is a method of pricing for online advertising widely used by Internet marketing agencies. A lower CPC would allow advertisers to show their ads more often, on average, and they would receive less money from Google if they weren't displaying their advertising campaign at all.

9. How can I claim my Yelp business page?

Claiming your Yelp business page is usually the first step you take before anything else happens. Start by searching for your business at Once you find it, you should see instructions on how to claim your business.

But if you do not see the option to claim your business, this could mean that it has already been claimed by someone else. If this happens, then you are in a sticky situation. Yelp can add users to a business, but it would require the person's permission that originally claimed the business. So if that is someone within the company, they can have Yelp add you to the business. But there is a drawback here-if the person that claimed your business does not want to add you to it, Yelp's customer service cannot share that person's information with you. Privacy laws prevent this. But if you notice unusual activity on your account, you can reach out to them for help.

10. Can I add another user to my Yelp account?


Yelp lets you create a personal Yelp page for your business after claiming your Yelp account. And one of the most common questions that business owners ask is about adding other users. Yelp allows you to add up to 15 users or staff members to your business using their email addresses.

You can't join a business team unless you have someone officially listed as an authorized user on your business's Yelp page. On this review site, only registered users can request to join a business team. And only authorized users can accept their invitation. That's another reason you should know the best strategies for using the platform, and joining a business team grants you access to particular advantages over other business owners using Yelp. You can post status updates and photos or video content to your team's Yelp page, coordinate with other team members via email, and even schedule meetups with other team members in real-time.


It’s time to separate fact from fiction when it comes to Yelp. Many websites allow customers to post reviews of businesses, but Yelp is by far the most popular. With the launch of their mobile app, its use has tremendously increased within and outside of the United States. And that remains true even with new tools popping up to help you appear in search results. Plus, the app makes it much easier to access and manage your account and listings.

Businesses on Yelp fall into different categories. Every day millions of consumers do Yelp searches to find restaurants, places to get their morning coffee, buy new shoes, or search for other local businesses. Not only are they finding the information they are looking for, but they are also leaving behind tons of feedback. It is a way to get to know people's stance concerning your business, allowing for messages among the people in your business in the Yelp app.

Understanding Yelp's best practices and terms of service is vital for nearly every business owner globally. Moreover, their support team is always ready to help. So if you are looking to get exposure for your business and build your brand reputation, Yelp is a great place to start.

If you need help optimizing your yelp profile and getting more leads, talk to a growth advisor at gardenptch, today!

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