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Reputation is everything in business. This is one of the reasons you’ll find some smaller businesses outdoing major corporations.
Millions of people are searching on Google for products and services to buy. If there’s an excessive amount of negative reviews unanswered by your brand, then it’ll deter consumers from shopping with you.
This can greatly harm your business’s revenue.
If your company is using social media to balk at your audience, then you’re not actively listening to your customers’ needs. In other words, you’re ignoring a powerful tool that can transform prospects into paying customers—listening.
With the right tools, you can easily find conversations being had about your brand, products, or services.
Social media monitoring is a combination of listening to what’s happening on social media and reacting to it. Understanding the conversations and mentions around your brand will help you connect with customers and engage with them in a meaningful way!
When you team up with gardenpatch, you can rest assured that your customers will receive responses to inquiries or complaints regarding your brand. You will be better able to manage your online community. This will help build trust and advocacy for your company. It’s a great form of reputation management and can possibly earn you more business.
Ready to get serious about brand reputation management? Click the link to schedule a call with us today!