How Do I Know if My Sales Team is Delivering a Positive Customer Service Experience?

"Last week, we received a complaint and a positive review. I don't know how we should feel about our customer's experiences with our brand?”

Consider a Customer Service Audit

What is a customer service audit?

A customer service audit is a way for your business to discover what is and isn’t working in your customer interactions with your brand. By creating a thorough audit identifying where you currently stand with your customers and where you can improve, you can be sure that your brand is creating an enjoyable experience.

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Why Are We Receiving Complaints?

Ask yourself the following questions:

  • How easy is it for your customers to get in touch with you?
  • Are there long wait times at your phone center?
  • Do you have a chatbot available when customer service reps are busy?
  • Does your team have a way to hand social media messages?
  • Is live chat enabled on your website?

Here's How gardenpatch Can Help If Your Customer's Experience Is Good Or Bad:

Why a Customer Service Audit is Important

It improves your company's service strategy by identifying strengths and weaknesses. The right marketing audit can lead to customer satisfaction that will improve your customer service experience by miles. It all begins with learning what your strengths and weaknesses are. We can help.

Why an Internal Audit is Also Important

Internal surveys are a good way to discover how your departments function, what your response times are like, and whether or not there is room for improvement. 

Schedule a call with us!

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Let's talk about growing your business.

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