Knowledge Base Content

Collecting feedback about your knowledge base can help when it comes to keeping your knowledge base articles updated and accurate. If you want to make sure your knowledge base is updated at the same pace your company is growing, you'll need to make sure it's the best it can be, which means asking your customers, employees, and others who use it for feedback about the content. Provide your readers with an easy way to submit feedback without navigating away from the article. Make sure it's an easy process that isn't too time-consuming.

Once you've gotten your feedback and you know how effective your knowledge base currently is, you can begin implementing changes that can help you keep it accurate and updated. Make sure you respond to users who actually take the time to provide feedback simply because it's good customer service. Try to treat your knowledge base readers like members of your team. Also, let them know what you've done with their feedback. Show them how they've helped you and let them know how important their input is.

Why You Should Update Your Knowledge Base Periodically

Knowledge bases are considered "living" entities that are in constant need of updating. Because there's always new knowledge related to your industry being released and new products you'll likely produce, you'll always need to update your knowledge base with the latest information. Plus, you'll also want to update your images as they become outdated through time. As your company begins to grow and expand, you might add new departments and your knowledge base will need to be updated then. That's why it's important that you create a plan to periodically update your knowledge base.

Creating a Plan to Update Periodically

If you create a plan to update your knowledge base on a regular basis (say, every three months), you can ensure your knowledge base is updated at the same pace as your company growth. Designate or hire someone to be in charge of maintaining the knowledge base, and checking to make sure there are no areas that need improvement. That way, you can be sure your knowledge base is always fresh with accurate, up-to-the-minute information.

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Need Help Keeping Your Knowledge Base Up-To-Date As Your Company Grows?

“I can't keep my knowledge base updated as regularly as I'd like.

Collecting Feedback

Implementing Changes

Here's How gardenpatch Can Help You Maximize Your Knowledge Base:

Why You Should Update Your Knowledge Base Periodically

Creating a Plan to Update Periodically

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