Are Your Customer's Issues Being Properly Addressed?

"I’m never sure how to respond to customers."

How To Approach Customer Service Issues With Customers

The best approach that customer service reps can take for customer service issues is to be respectful, patient, and calm.

When a customer comes to you with a problem, the best thing you can do is listen and understand their issue. Don't get defensive or angry. Remember that they are upset. So if they are saying things that don't make sense, just let them vent and then ask questions. Use phrases like: "I understand how frustrating this must be" or "That sounds like it was a really terrible experience."

Be empathetic. Try not to interrupt them when they're talking about their problem. Instead, just listen attentively until they finish speaking. Then ask questions like "What would help resolve this?" or "What do you think might have gone wrong?"


How To Approach Customer Service Issues Internally

Be direct: Let company stakeholders such as reps and higher ups know what's wrong, and don't beat around the bush. Don't make it hard for them to figure out what needs fixing.

Be patient: Give them time to make the fix—even if they don't, you don't get angry at them or demand that they fix things immediately. You want them to feel like they want to help because they care about their customers rather than because they're afraid of losing business to angry people who get mad when things aren't perfect all the time (which we all know is impossible anyway).

Be understanding: Keep in mind that there are probably many other customers with similar issues who are also trying to fix their problems. So even if things aren't perfect right away, try not to take it personally or blame anyone for what happened-we all have bad days sometimes!

Here's How gardenpatch Can Help You Better Approach Your Customer's Issues:

A Great Customer Service Approach

It's important to offer a positive customer experience that keeps consumers coming back. We know this because we specialize in transforming customers into brand advocates. We believe that outstanding customer service is the ideal way to boost your revenue. We don’t just believe it, though. We make it happen.

What is a Help Desk?

A company’s help desk is one of the most important communication channels that can be offered. Its aim is to assist customers with any issues that arise and are an integral part of the customer service experience.

What Should I Do?

No matter what kind of situation arises between you and your customer—whether it's over email or in person—always being respectful, patient, and calm while communicating clearly so that everyone comes out satisfied with the outcome!

Do you need help with customer service issues in your company? gardenpatch is happy to help.

Click the link to schedule a call with us today!

Let's talk about growing your business.