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Increase customer satisfaction and decrease costs.
Service Expert Sessions
If you improve your service process, you will see increases in customer satisfaction and loyalty, as well as an increase in your overall revenue.
Why gardenpatch?
- Our people:
Our team of experts have been working with businesses like yours for years, and we're ready to help you make the most of your client interactions. Let us give you the support you need as you work to make your business more efficient and effective.
- Our process:
Our team of experts will work with you to understand how you do things, and then we'll come up with a plan that makes sure those processes are efficient and effective. We can help you identify which parts of your service process need improvement and show you how to streamline it so it’s more efficient and effective.
- Our results:
Improve your customer interactions, conversion rate, and revenue generated per client. You can also expect to see a higher rate of repeat customers because of your ability to meet customer needs more quickly and efficiently.
What Does The Service Expert Session Include?
Every customer should have an enjoyable experience with your business from beginning to end. So, employees need to be adequately trained and have a clear understanding of what the business stands for.
Our expert sessions include:
- Understanding the current state of your service delivery
- Identifying the problems you have with your service delivery
- Analyzing what factors contribute to customer satisfaction and where the company falls short
- Developing solutions to those problems
Our Process
To ensure our audits are completed effectively, we now have 6 phases for each of our projects:
- Define - What are we doing here? Get clear on the objective.
- Discover - What exists? Get clear on what is through research and exploration.
- Discuss - How can we make this epic? Collaborate on the best possible outcome.
- Develop - Do the work. Build. Create. Put it together.
- Detect - What are the results? Publish intentionally and consistently. Use data to learn.
- Deepen - How can we make this better? Optimize.
Personalize your user experience…
Ensure you're communicating effectively with your customers. And when you personalize the experience even further by adding some personality and humor into your messages, even better! If it feels like real people are behind the brand, it will feel more trustworthy and approachable for customers.
Take advantage of our expertise…
Let us help you develop a service strategy that helps your business grow. We'll work with you to determine the best way to provide services based on your needs, goals, and budget.
Get a free consultation with an expert!Service Growth Session FAQs
Having a service strategy helps you make sure that your business is doing what it can to meet the needs of its customers, as well as making sure that it's operating efficiently and successfully.
You need to track the KPIs that matter most for your business' goals so that you can see whether or not they're improving over time—and adjust accordingly!
Make sure all staff members understand their roles in providing the service. Involve them in creating new processes for accomplishing their jobs, so they can see how things can be improved. You might also consider using technology to help streamline your operations.
